Here you’ll find answers to some of our most common questions
It takes less than 30 seconds to see if you qualify to make a claim before you enter your details. Once you know you meet the criteria you can continue to apply using our online form.
We then get to work to check your claim details and let you know what compensation you could potentially receive.
The amount of compensation you can receive will depend on…
- The original value of your rental deposit.
- Whether or not your landlord paid your deposit into one of the three Government-backed tenancy deposit schemes and provided you with the correct information within 30 days.
Depending on the above your compensation could vary significantly. Our UK national average claim value is £3,000.
It costs nothing to find out how much you could claim so apply today and see what compensation could be owed to you.
We work on a “no collection – no fee” basis which means that if we do not recover anything for you there is no charge to you.
If we recover any moneys then we keep up to a maximum 35% of what is recovered for a successful case.
If a case does progress to court then our solicitors will act on a “no win – no fee” basis and we cover all the court costs and barrister’s costs.
You are not required to pay anything up front and you will not be presented with any unexpected fees at the end of the process.
There is no risk to you. We carefully assess all cases on their merits and based on our extensive experience of the sector. If we believe there is any risk we can either agree not to progress your claim or we can seek to apply legal insurance which will indemnify you against any potential monetary loss.
If you are shopping around then it is worth noting that none of our competitors make this pledge!
We have made the process quick and simple. Complete our online form and you’ll receive a copy of the agreement by email that you sign electronically via your email. No cumbersome documents through the post and no sales calls to interrupt your day.
This agreement allows us to assess your claims and is a free service. You will never be asked for money up front and we only get paid if we bring a case which wins you money.
We then get to work on your case to check you have a valid claim and let you know what compensation you could potentially receive. We’ll request copies of required information in order to process your claim. If you have the required documents ready then we will be able to turn each of your assessments around swiftly.
We will check whether all your deposits were correctly dealt with and if they weren’t then we will write to each Landlord asking them to pay you the maximum statutory compensation. If the Landlord is willing to talk we will negotiate the best possible settlement for you. If we don’t hear back or your Landlord responds negatively, we will commence court proceedings to recover the statutory penalty.
If you have any questions – you can easily contact us and we’ll be happy to provide you with an update.
Remember there is no upfront cost for our services and we provide a no-win, no-fee service.
Once a successful claim has been made, you’ll receive your compensation to your designated bank account and we receive commission for our services out of this compensation.
Yes. You have up to 6 years to make a claim after moving out of a property. If you have rented multiple properties and several landlords have failed to meet their legal obligations, you could claim against each Landlord.
When you apply, we’ll only need very basic information initially to be able to give you a decision in principle on the compensation you could receive.
If you’re happy to proceed with the claim we’ll need the following supporting documents from you which will increase your chances of a successful claim:
- Copies of the tenancy agreements relating to all properties that you have rented in the last 6 years
- A copy of your bank statement (or cheque stub/receipt) showing the payments of each deposit
- Any documents that you may have received from previous Landlords directly or the Landlords letting agent which relate to each tenancy
If you don’t have a certain document, no problem, simply contact us and we will do our best to help and point you in the right direction.
Your landlord may have returned your rental deposit in part or in full but this does not mean they have met all their legal obligations as landlords and you could still be entitled to make a claim.
It takes less than 30 seconds to see if you could qualify so find out now.
Most Landlords use Estate Agents to deal with rent deposits. Often it is the Estate Agent who failed to properly protect the rent deposit. Importantly if this is the case then the Estate Agent or their insurer will end up paying and not your Landlord.
By contracting with us you are helping to ensure that rogue Landlords & Estate Agents comply with their obligations to protect tenancy deposits properly. Tenants have a lot more power in modern society but a fair rental sector can only come about through individuals like you standing up for their legal rights.
Our service is available in England and Wales and we can receive copies of documents via email or post to make things as efficient as possible regardless of your location in the UK.
If a Landlord failed to comply with the law and you have moved out of the property then there is no way he can correct his failure. If you are still living at the address then a Landlord can protect the deposit properly at any stage but he cannot correct the initial failures.
Your landlord or letting agent may take the decision to ask you to leave and they are entitled to do so within the agreed contract terms you have with them.
If you are intending on making a claim upon the landlord or letting agent who’s property you are currently letting it is advisable that you have options for new accommodation in case this should happen.
In the unlikely event that your landlord or letting agent refuses to pay, the case may then go to court.
If it does, everything is handled by our solicitors and barristers, who’ll attend on your behalf, so everything is taken care of for you.
None of our clients have ever had to go to court or give evidence in person. A heavy burden rests on the Landlord and or their Agent to prove their innocence.
Yes. Anybody who has rented or is renting across England & Wales, who has paid a rent deposit is entitled to claim. We work on behalf of Private Renters, Students and Housing Tenants.
If you did not pay a rent deposit then we cannot help you.
Some people make these claims to recover the money they lost when a rent deposit wasn’t returned, some people see an opportunity to claim money opportunistically … and some people want to make sure that their rogue Landlord doesn’t take advantage of future Tenants.
There is no right or wrong reason for claiming and remember, it is after all the Landlord / Agent who breached the law.
First and foremost we do something none of our competitors will… we invest our own money into your case(s) and manage cases from start to finish.
We wouldn’t do that if we weren’t 100% happy that you are entitled to claim. We could pick each of our competitors apart but we think that’s rather unprofessional and why waste our time when we could be helping people like you. We are trusted by our clients, we get strong results and we are growing faster than any of our competitors.
Put simply this legislation is not widely known about or understood by Landlords & Tenants. The government hoped somewhat optimistically that the private rental sector would take this law and self-regulate. This has not happened because the big money is still controlled by Landlords and they are not about to throw that money behind something which poses a significant risk to them.
In theory Tenants can make a claim themselves but this is not as easy as making a PPI claim. Shelter provides useful information which lays out some of your basic rights. However it is important to be aware of the key risks of going it alone:
- The law surrounding Tenancy Deposits is extremely complicated and evolving. Our legal professionals are experienced in building cases based on the latest case law;
- Your Landlord may ignore you, make statements which are untrue, twist the process or instruct solicitors to try and force you to drop your claim. Dealing with this approach can be confusing and stressful for the inexperienced;
- When approaching your Landlord you will have to disclose your personal contact details to them, something we protect you against when you use our company;
- Your Landlord may make you an offer of settlement far beneath the level we could get you, meaning you miss out on ££££s;
- You may have to make an application to and attend the court in order to pursue your money. This is a daunting and confusing process for people with limited experience and is also extremely time consuming;
- You will have to pay the court application and hearing fees yourself, where as making a claim through us, the costs are funded for you;
- There is a potential that you could lose more money than you gain.
Our company knows how to handle these cases properly. We will extract the best possible compensation in the quickest timeframe and you won’t have to do a thing.