2. Our Company & Contact Details
Here are the details that the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, known as General Data Protection Regulation (GDPR) says we have to give you as a ‘data controller’:Here are the details that the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, known as General Data Protection Regulation (GDPR) says we have to give you as a ‘data controller’:
- Our site address is www.tenantcompensation.co.uk
- Our company name is Featherstone Claims Ltd [“Featherstone”]
- Our registered address is Suite 11, 17 Holywell Hill, St Albans, Hertfordshire, AL1 1DT
- Our Group Data Protection Officer is James Butler and he can be contacted at firstname.lastname@example.org
3. Visitors to our websites
When someone visits www.tenantcompensation.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
4. Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our site. Our deposit checking tool will however send information to the three Government approved deposit schemes namely DPS, My Deposits and TDS to check if your deposit is protected or not. We have no control over how your data is collected, stored or used by other websites.
5. Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on the 20th March 2019.
6. Security and performance
Featherstone uses a third-party service to help maintain the security and performance of www.tenantcompensation.co.uk. To deliver this service it processes the IP addresses of visitors to the website.
We use a third-party service to publish our website. We use a standard service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it.
8.What we may collect
Our “Intended Purposes” for the processing of personal data are to allow us to enter into and administer a contract with you and to review whether or not you are eligible to receive statutory compensation from historic or current Landlords or Agents in circumstances where you have rented or where you are renting a private rental property in the UK and where you have paid a Rent or Security Deposit to the Landlord or Agent, which shall be known as a [” Compensation Claim/s”]
Our primary “Lawful Basis” for the processing of the personal data is “Contract” which means that the processing is necessary for a contract we have with you (the individual), or because you (the individual) have asked us to take specific steps before entering into a contract.
We may collect, and process your personal data in the following ways:
- To collect information you put into forms or surveys on our site at any time.
- To maintain a record of any correspondence between us.
- To collect details of transactions you carry out through our site.
- To collect details of your visits to our site and the resources you use including traffic data, location data, weblogs and other communication data Information about your computer (e.g. your IP address, browser, operating system, etc.) for system administration and to report aggregate information to our advertisers.
- To verify your identity and relevant address using third party credit reference agencies and to enable us to consider and process your compensation claim/s. These searches are only run in limited circumstances, they are not full credit file searches and accordingly, they will only be visible to you personally and will not affect your credit file.
- To prevent criminal activity, fraud and money laundering.
- To collect unpaid debt that may be owed by you to us.
- To contact you in connection with your enquiry, enquiries and or Compensation Claim/s.
- To help us administer and service your contract with us, including providing regular case management updates.
- To carry out our obligations arising from any contracts entered into between you and us.
- To develop and manage products and services to meet your needs and to provide you with information.
- Any other legitimate reason including compliance with legal obligations.
Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:
- you have given consent to the processing of your personal data for one or more specific purposes;
- processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
- processing is necessary for compliance with a legal obligation to which we are subject;
- processing is necessary to protect the vital interests of you or of another natural person;
- processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/orf) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our bank processing, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.
All Cookies used by and on our website are used in accordance with current English and EU Cookie Law.
A few of the cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the site and will last for longer.
All cookies used on our site are set by us.
Most computer and some mobile web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can prevent the setting of cookies by adjusting the settings on your browser. Please note however, that by blocking or deleting cookies you may not be able to take full advantage of the site.
Our cookies will be used for:
Essential session management
- creating a specific log-in session for a user of the site in order that the site remembers that a user is logged in and that their page requests are delivered in an effective, secure and consistent manner;
- recognising when a user of the site has visited before allowing us to identify the number of unique users we receive to the site and make sure we have enough capacity for the number of users that we get;
- recognising if a visitor to the site is registered with us in any way;
- we may also log information from your computer including the existence of cookies, your IP address and information about your browser program in order to allow us to diagnose problems, administer and track your usage of our site.Functionality
- customising elements of the promotional layout and/or content of the pages of the site.Performance and measurement
- collecting statistical information about how our users use the site so that we can improve the site and learn which parts are most popular to users.
Cookies we use
This is a list of the main cookies we use and what each is used for:
Cookie name: _ga
Expires: 2 years
Description: This helps us count how many people visit www.tenantcompensation.co.uk by tracking if you’ve visited before.
Cookie name: _gat
Expires: 10 minutes
Description: Used to manage the rate at which page view requests are made.
Cookie name: _gid
Expires: 24 hours
Description: Used to distinguish users.
Cookie name: PHP Session ID
Expires: End of session
Description: This cookie is a unique identifier for a session. It identifies a user’s session e.g. secure area log ins, email subscriptions.
10. How we use what we collect
We use information about you to:We use information about you to:
- Present site content effectively to you.
- Provide information, products and services that you request, or (with your consent) which we think may interest you.
- Carry out our contracts with you.
- Streamline and refine the services we provide to you.
- Allow you to use our interactive services if you want to.
- Tell you our charges.
- Tell you about other goods and services that might interest you. We will also let other people do this, and we (or they) may contact you.
If you are already our customer, we will only contact you electronically about things similar to what was previously contacted us about.
If you are a new customer, you will only be contacted if you agree to it.
If you don’t want to be contacted for marketing purposes, please tick the relevant box that you will find on screen.
Please note: We don’t identify individuals to our advertisers, but we do give them aggregate information to help them reach their target audience, and we may use information we have collected to display advertisements to that audience.
In addition, if you don’t want us to use your personal data for any of the other reasons set out in this section in 10, you can let us know at any time by contacting us at email@example.com and we will delete your data from our relevant systems. However, you acknowledge this will limit our ability to provide the best possible services to you.
In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the services we can provide you if you don’t provide your personal data in these cases.
11. Where we store your data
We may transfer your collected data to storage outside the European Economic Area (EEA). It may be processed outside the EEA by staff who work for us or for one of our suppliers to undertake your requested work, processing your payment details and or the provision of support services.
If we give you a password, you must keep it confidential. Please don’t share it. We will use all reasonable efforts to safeguard your personal information. However, you should be aware that we cannot guarantee the security or integrity of any personal information particularly information which is transferred from you or to you via the Internet.
- The law requires us to hold your personal information for a longer period or delete it sooner;
- You exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
- We bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have been concluded and no further appeals are possible; or
- In limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.
12. Disclosing your information
We are allowed to disclose your information in the following cases:
- If we want to sell our business, or our company, we can disclose it to the potential buyer.
- We can disclose it to other businesses in our group and any companies we contract to undertake work for instance claims vetting.
- We can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights.
- We can exchange information with others to protect against fraud or credit risks.
We may contract with other third parties to supply services to you on our behalf. These may include payment processing, search engine facilities, advertising and marketing, claim vetting and processing. In some cases, the third parties may require access to some or all of your data. These are the third parties that have access to your information:
Marketing Consultants, Business Banking, Accountants, IT Companies, Fraud Prevention Services, Legal Expense Insurers, After The Event Insurers, Insurers and their agents, Regulatory bodies, Instant Assist UK Ltd (claims vetting and tenancy advisory company), Experian Ltd and Equifax Ltd.
Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under GDPR and the law.
13. our rights
You can ask us not to use your data for marketing. You can do this by ticking the relevant boxes on our forms, or by contacting us at any time at firstname.lastname@example.org
Under the GDPR, you have the right to:
- The Right of Subject Access – this is the right to access data we hold about you and, where required, an explanation of that data.
- The Right to Rectification – this is the right to have inaccurate or incomplete data rectified.
- The Right to Erasure – this is also known as the ‘right to be forgotten’ and means that in certain circumstances you have the right to ask us to delete data we hold on you.
- The Right to Restrict Processing – this is where you can request that we restrict/block processing of personal data (but still retain it)
- The Right to Data Portability – this allows people to reuse their persona data by requesting it in a useable format.
- The Right to Object – this right allows you to object to us processing your personal data. This is typically related to processing based on legitimate interest, performance of a task in the public interest, direct marketing and processing for scientific or historical research.
- The Right to Complain – to a Supervisory Authority.
You also have rights with respect to automated decision-making and profiling as set out in section 16 below.
14. Access to Personal information
Featherstone tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’. If we do hold information about you we will:
- give you a description of it;
- tell you why we are holding it;
- tell you who it could be disclosed to; and
- let you have a copy of the information in an intelligible form.
To make a request to the Featherstone for any personal information we may hold you need to put the request in writing to the address provided below.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone or by email.
If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Group Data Protection Officer.
16. Automated Decision-Making and Profiling
In the event that we use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on you, you have the right to challenge to such decisions under GDPR, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from us.
The right described above does not apply in the following circumstances:
- the decision is necessary for the entry into, or performance of, a contract between the you and us;
- the decision is authorised by law; or
- you have given you explicit consent.
Where we use your personal data for profiling purposes, the following shall apply:
- Clear information explaining the profiling will be provided, including its significance and the likely consequences;
- Appropriate mathematical or statistical procedures will be used;
- Technical and organisational measures necessary to minimise the risk of errors and to enable such errors to be easily corrected shall be implemented; and
- All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling.
17. Dispute Resolution
If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office in their capacity as the statutory body which oversees data protection law – www.ico.org.uk.