How we recover your deposit or compensation
Complete one simple form…
If we believe you have a case and you wish to proceed, we’ll ask you for a copy of the Tenancy Agreement and a few other basic items (such as a bank statement showing deposit payment) and then it’s over to us.
We contact the landlord…
We take up the case on your behalf, issuing the landlord with instruction of the claim and to pay the compensation due (which is typically 1-3 times the original deposit amount paid).
The landlord pays up…
In the majority of cases the landlord has no option but to pay up because of the laws and regulations in place that he has not adhered and so compensation is legally due to you.
If landlord doesn’t pay?
In the unlikely event your landlord refuses to pay, the case may then go to court. Everything is handled by our solicitors, who’ll attend on your behalf, so everything is taken care of for you.
No win – No fee…
Whatever the court outcome, we operate a No win – No Fee service that means we only get paid if the claim is successful. If the claim is successful, we receive a fixed percentage of your compensation figure and this is agreed in advance and is how we are rewarded.
What we’ll need from you…
So that we can check if you have any valid claims, we’ll need the following information and documents:
- Copies of the tenancy agreements relating to all properties that you have rented in the last 6 years
- A copy of your bank statement (or cheque stub/receipt) showing the payments of each deposit
- Any documents that you may have received from previous Landlords directly or the Landlords letting agent which relate to each tenancy
Don’t worry if you don’t have all of these – simply contact us and we’ll advise you what to do.